On closer look at the invoice at home, I found that the itemized items included labour @ $70 and material used was $5, a brake lamp! I became unhappy because it cost me so much money to replace just one brake-light bulb. A franchisee should be able to interpret an idiot light on his product, Mitsubishi. Being a blogger, I post about my experience and forgot about it. A few weeks later, I received a call at home. The manager of Dallas Motors asked me politely to remove my post about his shop. Apparently my post has cost him customers. He offered to refund me the money but I declined to accept because this was not about the money. It was about him trying to cheat an [ignorant] china man. I told him that I will not remove my blog; but he is free to sue me in court if he is unhappy. He never did.
Two years later Dallas Motors in Hamilton closed down shop. I am smiling now because I am driving a Nissan! There was in fact nothing wrong with the Challenger; it was a good car; but the service was lousy. That franchise was operated by a con man. Today he would not have lasted 2 years. I would expose him on my wall on FaceBook complete with a photo of his shop. :)